Process Transformation
Process re-design that optimizes value & cost
Process transformations are essential to improvement initiatives. Whether companies aim to reduce operational costs, shorten lead times, increase quality or throughput, or implement a new and improved tooling chain, processes lie at the core of these efforts. Over time, small adjustments made to accommodate new business requirements, tools, or organizational changes often result in suboptimal processes with significant potential for improvement.
Our Process Transformation practice supports both IT and business leaders in optimizing their processes end-to-end. We help (re)design, simplify & automate processes to meet business objectives at minimal cost. Whether the transformation is a stand-alone improvement, part of a tooling migration, or a broader organizational change, we always consider the full operating model. We look beyond the process itself to ensure that the transformation aligns with the overall business needs, taking all interdependencies into account.
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From analyzing & re-designing the process to implementing the change
We assist organizations in E2E process transformations, all the way from analyzing the AS-IS, to redesigning and implementing the TO-BE process. Our process redesign assignments start with a data-driven assessment of the current process performance. Our teams combine a detailed understanding of the existing process with a quantification of output, efforts and lead times. These insights lead us to identify root causes for the current malperformance of processes, serving as the fundament for redesigning/simplifying the process in a second phase.
Our strength lies in an analytical approach towards process redesign, combined with a pragmatic implementation approach. Together with the internal teams, we implement the new processes once redesigned, maximally facilitating along the way through clear documentation, trainings, hyper care and program management. We go beyond the redesign and ensure the processes are actually implemented to create the required impact.
Why Addestino?
A unique methodology, proven to work
Look beyond the process to ensure integration in end-to-end operating model
assessing tooling & data, people & organization, and reporting & governance
Quantify the process to highlight most valuable activities and objectify pain points
assessing lead times, useful vs. wasted effort, buffer sizes, and excessive work-in-progress
Implement pragmatically by working closely with teams to ensure full adoption
documenting, delivering process trainings, performing change management
Map out 120+ processes, company-wide, and define simplification initiatives
- Simplifying process landscape of a large bank that had grown complex and inefficient
- Creating a detailed map of all 120+ core processes, identifying pain points
- Developing and prioritizing a roadmap unlocking 150+ FTE in efficiency gains
Redesign mass roll-out process to reduce work-in-progress and increase delivery rate
- Improving the FttH roll-out process, fixing large work-in-progress and low throughput
- Redesigning the E2E process, focusing on timely and qualitive delivery by build partners
- Transforming fundamental process phases to deblock 100k+ homes passed
Define and document IT operations processes to steer new outsourcing partner
- Assisting Telecom Operator to outsource its IT operations towards new partner
- Defining, documenting & validating all 30+ IT operations processes to be handed over
- Successfully launching new processes for 70+ FTE at new outsourcing partner
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