Operating Model & Governance
Optimize organizations to deliver services effectively
Enterprises face increasing pressure to rethink how they operate : accelerating M&A activity, changing business models, expanding agile practices and increasing cost pressure are pushing companies and business units to transform their way of working. Years of siloed digital transformation and a fragmented SaaS environment have led to growing complexity & cost, while tightening ESG and data regulations demand stronger governance & compliance
Our Operating Model & Governance practice helps IT and business leaders align strategy with execution by re-architecting roles, processes, tooling, and governance. Whether driving transformation programs, operationalizing mergers and carve-outs, or driving operational excellence, we take an end-to-end approach to design adaptive, future-ready operating models that align with the business models and boost efficiency.
From rethinking operating model to realizing the change
We guide organizations from rethinking their operating model to realizing lasting change. It starts with designing a Target Operating Model that blends a bottom-up view of today’s reality with a top-down vision of the future. This model is then refined by aligning people and organization, processes and tools, and governance and reporting, creating a solid foundation for transformation.
From there, we turn design into action — whether through phased business transformation, operationalizing M&A or carve-outs, or driving operational excellence with measurable results. We ensure that governance, execution, and strategic goals are fully aligned to deliver efficiency, compliance, and long-term business value.
Why Addestino?
A unique methodology, proven to work
Match bottom-up as-is reality with top-down strategic goals
looking at velocity & scalability, skills & ownership, flexibility vs harmonization
Develop an E2E transition roadmap, ensuring continuity in every stage
including organization, processes, tooling and governance, matching all constraints
Ensure milestones are realized in time by running a multi-functional Business PMO
balancing tight PMO governance with business enablement and in-depth analysis
Realize the carve-out and launch of a B2B IT Service Provider
- Transferring B2B IT activities to affiliate of telco, including transfer of 600+ FTEs
- Designing operating model & transformation roadmap across HR, IT, Legal, …
- Achieving a successful go-live of new integrator after 12 months, no interruption
Redesign operating model for customer service teams to work with dedicated customer advisors
- Rethinking service model to improve CX & collaboration across BUs
- Designing operating model in various stages (e.g. new platform, intro dedicated advisors)
- Onboarding 100+ dedicated advisors and realizing a response time reduction of 50%
Transform operating model of IT integrator to effectively service managed services contracts
- Fixing issues of non-scalable growth and reduced customer experience
- Designing new OpMo relying on matrix between delivery & tech competence centers
- Effectively rolling-out new model: quarterly performance within forecast for first time
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